At Lakes Travel Group, we understand that you might have questions about our services.
Here are some of the most frequently asked questions by our clients, along with our answers, to help you get a better understanding of what we offer.
Q: How do I book a service with Lakes Travel Group?
A: Booking with us is easy! You can book any of our services through our website using our simple online booking form. Alternatively, you can call or email us directly, and our friendly team will assist you with your booking.
Q: Are your drivers qualified and vetted?
A: Absolutely. All our drivers are professionally trained, DBS checked, and have extensive knowledge of the Lake District and Cumbria areas. We ensure our drivers meet high standards of professionalism and courtesy.
Q: What is your cancellation policy?
A: We understand that plans can change. For most services, you can cancel up to 24 hours before your scheduled booking without any charge. For specific details regarding cancellations, please refer to our terms and conditions on our website or contact us for more information.
Q: How do you ensure safety and cleanliness in your vehicles?
A: Your safety and comfort are our top priorities. Our vehicles are regularly cleaned and sanitized. We also conduct routine maintenance checks to ensure they meet safety and comfort standards.
Q: What areas do your services cover?
A: Our services primarily cover Cumbria and the Lake District. For specific requests outside these areas, please contact us to discuss your needs, and we'll do our best to accommodate your request.
Q: Can I request a specific vehicle for my journey?
A: Yes, you can. We have a range of vehicles to suit different needs and preferences. When booking, let us know your specific requirements, and we will do our best to accommodate your request based on the availability of our fleet.
Q: Do you provide child seats for airport transfers and other travel services?
A: Yes, we do. Please inform us at the time of booking if you require a child seat, and we will ensure that your vehicle is equipped with the appropriate seating for your child's safety and comfort.
Q: Are your foodie tours suitable for people with dietary restrictions?
A: We strive to accommodate dietary needs on our foodie tours. Please inform us of any dietary restrictions when booking, and we will do our best to make suitable arrangements.
For any other questions or specific requests, please feel free to contact us directly. We are always here to help make your travel experience with Lakes Travel Group smooth and enjoyable.
